Get in Touch With Us
Non Gamstop Casinos exists to help players in {{ country }} make sense of the casinos not on Gamstop market — from spotting a fair welcome offer to understanding how licensing outside the UK works. If you have a question we have not answered, or something on the site needs a second look, this is where to send it.
How to Reach the Team
Email is the best way to contact us. Send your message to [email protected] and a member of the editorial team will read it personally — we do not rely on automated replies to stand in for a real answer. Include a short line on what your message is about so we can route it to the right person without back-and-forth.
We aim to reply within two working days. During busier periods, particularly around new casino launches, it may take a little longer, but every message gets a genuine response.
What You Can Get in Touch About
- Questions about a specific brand — If you want more detail on how a listed non Gamstop casino works, what its welcome offer actually requires, or how withdrawals are handled, ask and we will point you to what we know.
- Corrections — Bonus terms, ratings and payment options change quickly in this space. If something on the site looks out of date, tell us and we will check it against the fact-check date shown on the page.
- How we rate and rank casinos — If you would like more background on our review process, our editorial team, led by {{ author }}, is happy to explain the criteria behind a particular ranking.
- Self-exclusion and account queries — If you have questions about how self-exclusion via GAMSTOP works, or how it differs from account controls at a casino outside that scheme, let us know and we will do our best to explain plainly, without steering you either way.
- Partnership or content enquiries — Casino operators, affiliates or industry contacts can also reach us at the address above.
What We Cannot Do
We are a comparison and review site, not a casino operator or a payments processor. That means we cannot access anyone's account, process a withdrawal, verify a player's identity documents or resolve a dispute directly with a brand — those requests need to go to the casino's own support team. We also do not offer financial, legal or gambling-related advice on an individual basis. What we can do is point you towards clear, general information so you can make your own informed decision.
If you are asking on behalf of someone who has expressed concern about their gambling, please say so in your message — we will share what general information we have, but we are not a support service and cannot replace one.
Before You Write In
A few quick checks can save time on both sides:
- If your question relates to a specific offer or brand, check the terms listed alongside it on our rankings page first — many queries about wagering requirements or minimum deposits are answered there.
- Note the date you are reading the page, since bonus terms and licensing details can change between our reviews.
- Let us know which country you are contacting us from, particularly if it affects which payment methods or casinos are relevant to you.
Keeping Our Content Reliable
Reader feedback is one of the main ways we catch outdated details across the site, whether that is a bonus that has been withdrawn or a payment method that no longer applies. Every message we receive is read by a real person, and if it points to an error, we act on it. We do not accept payment in exchange for a favourable ranking, and getting in touch about an operator will never change where it sits on our list.
Thank you for taking the time to read this far. If there is anything on the site you would like clarified, corrected or expanded, we would rather hear it from you directly than have you left guessing.